Privacy Policy

 

 

Live Unbound Campers
Last updated: 17 August 2026

Live Unbound Campers ("Live Unbound Campers", "we", "us" or "our") respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, request a quote, make an enquiry, engage us to perform work, interact with our advertising or otherwise deal with our business.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.

Our website is www.liveunboundcampers.com.au.

 

1. What personal information we collect

 

The types of personal information we may collect depend on how you interact with us and may include:

• your name;

• phone number;

• email address;

• residential, postal or business address where relevant;

• details you provide through website enquiry or quote forms;

• information about your vehicle, including make, model, year, photographs, registration details and information relevant to a proposed build, repair or modification;

• details about your proposed project, requirements, preferences and budget;

• communications between you and Live Unbound Campers, including emails, text messages, telephone enquiries and social media messages;

• appointment, consultation and booking information;

• quotes, invoices, payment and transaction information;

• information reasonably required to provide our products and services;

• photographs or videos of vehicles, projects and completed work;

• marketing preferences;

• information submitted through Facebook, Instagram, Messenger, Meta lead forms or other advertising platforms;

• IP address, browser type, device information and general location information generated when you use our website; and

• website usage information collected through cookies, pixels, analytics and similar technologies.

We generally do not seek to collect sensitive information unless it is reasonably necessary for a particular purpose and permitted by law.

 

2. How we collect personal information

 

We may collect personal information directly from you when you:

• submit an enquiry or quote request through our website;

• telephone, email or message us;

• communicate with us through Facebook, Instagram, Messenger or another social media platform;

• complete a lead form or respond to one of our advertisements;

• visit our workshop or attend a consultation;

• request or accept a quote;

• engage us to carry out work;

• make a payment;

• subscribe to marketing communications;

• provide photographs, documents or vehicle information to us; or

• otherwise communicate or transact with Live Unbound Campers.

We may also receive information from third parties where appropriate, including suppliers, contractors, insurers, assessors, referral partners, social media platforms, advertising platforms and service providers.

 

3. Why we collect and use personal information

 

We may collect, hold, use and disclose personal information for purposes including:

• responding to enquiries;

• contacting prospective customers;

• preparing estimates and quotes;

• arranging consultations and bookings;

• designing and planning campervan, motorhome, RV, bus and vehicle fit-outs;

• supplying products and services;

• carrying out repairs, modifications, warranty work and insurance work;

• communicating with customers about their projects;

• ordering products, components and materials;

• processing invoices and payments;

• maintaining business and accounting records;

• managing warranties and after-sales support;

• improving our website, products and services;

• measuring the performance of our website and advertising;

• conducting marketing and advertising activities;

• showing advertising to people who may be interested in our products and services;

• preventing fraud, misuse or security incidents;

• complying with legal, regulatory, insurance, accounting and taxation requirements; and

• otherwise operating and administering our business.

We will generally only use or disclose personal information for the purpose for which it was collected, for a related purpose that would reasonably be expected, with your consent, or where otherwise permitted or required by law.

 

4. Website forms and enquiries

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When you submit a form through our website, we may collect information such as your name, email address, telephone number and details about your project.

We use this information primarily to respond to your enquiry, discuss your project, provide information about our services, prepare a quote or arrange a consultation.

Submitting an enquiry does not oblige you to purchase any product or service from us.

 

5. Cookies, pixels and website analytics

 

Our website may use cookies, pixels, tags and similar technologies to operate the website, understand how visitors use it, measure advertising performance and improve our marketing.

These technologies may collect information including:

• IP address;

• device and browser information;

• pages viewed;

• links or advertisements clicked;

• approximate location;

• referring websites;

• time spent on the website; and

• interactions with website forms or features.

We may use third-party services for website hosting, analytics, advertising and performance measurement. These services may place or read cookies and similar technologies on your device.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

 

6. Meta, Facebook and Instagram advertising

 

We may use advertising and business tools provided by Meta Platforms and its related services, including Facebook and Instagram.

These tools may include Meta Pixel, advertising conversion measurement, website audience tools and Meta lead forms.

Where these technologies are used, information about your interaction with our website or advertisements may be processed by Meta in accordance with its own privacy policies and settings.

We may use this information to:

• measure advertising performance;

• understand which advertisements generate enquiries;

• improve our advertising campaigns;

• create advertising audiences;

• communicate with people who submit lead forms or send us messages; and

• advertise our services to relevant audiences.

Information collected independently by Meta is also subject to Meta's own privacy practices.

 

7. Direct marketing

 

Where permitted by law, we may use your contact information to communicate with you about Live Unbound Campers products, services, availability, promotions, completed builds or other information we believe may be relevant to you.

Electronic marketing communications will be sent in accordance with applicable Australian laws, including the Spam Act 2003 (Cth).

Where required, we will obtain appropriate consent before sending marketing communications.

You may opt out of receiving direct marketing communications at any time by:

• using the unsubscribe function contained in an electronic marketing message; or

• contacting us and asking to be removed from our marketing list.

We will action valid unsubscribe requests within the timeframe required by law.

Service-related communications concerning an existing enquiry, quote, booking or project are not necessarily marketing communications and may continue where reasonably necessary.

 

8. Disclosure of personal information

 

We may disclose personal information to third parties where reasonably necessary to operate our business or provide our services.

These third parties may include:

• employees and authorised representatives;

• tradespeople and subcontractors;

• product and equipment suppliers;

• electricians, engineers and other specialist service providers;

• warranty providers;

• insurers and insurance assessors;

• accountants, bookkeepers and professional advisers;

• payment processors and financial service providers;

• website hosting and technology providers;

• customer relationship management and communication platforms;

• cloud storage providers;

• marketing and advertising service providers;

• Meta, Facebook, Instagram and similar platforms;

• analytics providers;

• government authorities, regulators, law enforcement agencies or courts where required or authorised by law; and

• other parties with your consent or where disclosure is otherwise permitted by law.

We do not sell personal information to third parties.

 

9. Overseas disclosure and storage

 

Some technology, cloud storage, website hosting, analytics, advertising, communication or software providers we use may store or process information outside Australia.

As a result, personal information may be processed or stored in countries outside Australia, including countries in which our technology providers or their service providers operate data centres or business operations.

Where Australian privacy law requires us to take particular steps before disclosing personal information overseas, we will take reasonable steps to comply with those requirements.

Because the locations used by third-party cloud and technology providers may change, it may not always be practicable for us to identify every country in which information may be processed.

 

10. Storage and security

 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the information involved, these measures may include password protection, access controls, reputable cloud services, device security, secure business systems and limiting access to people who reasonably require the information.

However, no internet transmission, electronic storage system or communication platform can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for our business activities, customer service, warranty obligations, record keeping and legal requirements.

Where personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy it or de-identify it.

 

11. Data breaches

 

We take suspected privacy and data security incidents seriously.

If we become aware of a suspected data breach, we will take reasonable steps to contain and assess the incident and reduce the risk of harm.

Where the Notifiable Data Breaches scheme under the Privacy Act applies to us and a breach is determined to be an eligible data breach, we will notify affected individuals and the Office of the Australian Information Commissioner where required by law.

 

12. Accessing your personal information

 

You may contact us to request access to personal information we hold about you.

We will respond to reasonable requests in accordance with applicable privacy law.

In some circumstances we may be permitted or required to refuse access to particular information. If this occurs, we will provide an explanation where required by law.

We may need to verify your identity before providing access to personal information.

 

13. Correcting your personal information

 

We aim to keep the personal information we hold accurate, complete and up to date.

If you believe information we hold about you is incorrect, incomplete or out of date, please contact us and we will take reasonable steps to correct it where appropriate.

 

14. Third-party websites and social media

 

Our website may contain links to third-party websites, social media platforms or other online services.

We are not responsible for the privacy practices, security or content of third-party websites or platforms. We recommend reviewing the privacy policies of those services before providing personal information.

 

15. Photographs and project content

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During the course of our work, we may take photographs or videos of vehicles, fit-outs, repairs and completed projects for business records, quality assurance and project documentation.

Where photographs, videos or project details are used for promotional purposes, including on our website or social media channels, we will take reasonable steps to avoid publishing personal information that unnecessarily identifies a customer.

Where appropriate, we may seek consent before publishing material that clearly identifies an individual.

 

16. Children

 

Our products and services are not directed specifically at children and we do not knowingly seek to collect personal information from children through our website.

If we become aware that personal information relating to a child has been collected in circumstances where it should not have been collected, we will take reasonable steps to address the situation.

 

17. Privacy enquiries and complaints

 

If you have a question, request or complaint about how we handle your personal information, please contact:

Live Unbound Campers

Website: www.liveunboundcampers.com.au

Email: matt.burrie@liveunboundcampers.com

Phone: 0415 994 272

We will endeavour to acknowledge and investigate privacy complaints within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

 

18. Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal obligations.

The current version will be published on our website and the "Last updated" date at the beginning of this policy will identify when it was most recently revised.

We encourage you to review this Privacy Policy periodically.

 

19. Contact us

 

For questions about this Privacy Policy or the way Live Unbound Campers handles personal information, please contact us through our website, by telephone or by email.

Live Unbound Campers
Gold Coast, Queensland, Australia
Phone: 0415 994 272
Website: www.liveunboundcampers.com.au
Email: matt.burrie@liveunboundcampers.com